Refund policy

Return Policy

Thank you for shopping with us! We take pride in the quality of our products and want to ensure your satisfaction. Below is our return policy based on acceptable conditions for returns.

Acceptable Reasons for Returns
We accept returns under the following conditions, within 7 days from the date of delivery:

1. Manufacturing Quality/Defects
Products within their specific shelf life that show irregularities in manufacturing specifications or quality, such as:
•    Foul or bad odor
•    Hardened or gelled consistency
•    Loss of adhesion

Note: These defects must be due to manufacturing or handling issues by MPCTI. A Delivery Incident Report must be submitted to us within 7 days of receiving the items.

2. Damaged Items
If the product is damaged during shipment (e.g., dents, cracks, leaks, or bursts), and the issue is visible upon delivery. A report must be submitted within 7 days of receiving the item.

3. Wrong Item Delivered
If you receive an item that does not match your purchase order, invoice, delivery receipt, or is mislabeled. We can accept the return if you report it within 7 days of delivery.

4. Missing Items
If the delivered package has missing or incorrect quantities upon opening.
Please report this discrepancy within 7 days of receipt.

How to Submit a Return Request
To request a return, please email us at [your email address] with the subject line "Return Request" and include:
•    Order number
•    Photos of the product (if damaged or defective)
•    Description of the issue
•    Delivery Incident Report (if applicable)

Additional Notes
•    Items must be in their original packaging.
•    Returns are only accepted if the report is submitted within the specified 7-day window.
•    Shipping fees are non-refundable.
•    Refunds will be issued to your original payment method after review and approval.